Product Support

BDE Offers A Range
Of Support Services

For all of our customer needs in a timely and effective manner

How effective product support can help your business

We have two support options available:

  • Ad Hoc — Some clients prefer to pay for support as and when they need it and are charged based on the support activities provided each month.
  • Pre-paid (under SLA) — Prepaid support plans provide our clients with on-going support at a fixed monthly cost. BDE offers 3 support levels Bronze, Silver and Gold.  Each support level is defined by individual SLA’s to meet your needs

BDE also offers customised customer Service Level Agreements (SLA) where customers pre-pay monthly support in advance, providing our customers with peace of mind knowing that most issues can be resolved by remote accessing your systems.  BDE support services ensures the performance and capabilities of your platform are closely monitored. 

"Building a good customer experience does not happen by accident. It happens by design"

How BDE can help with product support

Get up and running quickly

Reduce training time and disruptions with a similar look and feel of and integration with Microsoft Outlook, Word, and Excel

Make data driven decisions

Quickly make informed decisions using out-of- the-box reporting and smart analytics tools.

Work wherever your business takes you

Get a consistent, secure experience across your desktop, laptop and mobile devices.

BDE Can Help You Grow With

Project Management
Custom Add On Modules
Product Implementation